Currently we only offer delivery within the European Union.

The shipping costs 9€ for delivery within Finland and 20€ for delivery within the European Union.

It is also possible to pick up your item from my studio in Kruununhaka, Helsinki. Choose the option at checkout and I will reach out to you within 24h to arrange the pickup.

Yes, it is possible to pick up your item from my studio in Kruununhaka, Helsinki. Choose the option at checkout and I will reach out to you within 24h to arrange the pickup.

I will process and ship your order in 2-5 business days, if not informed otherwise. All parcels are traceable through Posti and are packaged in recycled materials. You will get confirmation in your provided email about the delivery.

If you noticed that an item has been damaged during shipping please take a picture of 1) the item in the original packaging; and 2) a close up of any damage that might have occurred to the package itself, immediately after opening it.

Inform me immediately at lotta@studiokaura.com (please attach all images you have taken), and I will arrange the return and reimbursement.

You are allowed to change your mind! I accept returns up to 14 days after you have received your items, but the item must be returned in the same condition, same package and safety materials as it was received in. Please note that you are responsible for the item until it has been safely returned to Kaura Ceramics. All shipping costs are to be payed by you. 

I will return the full amount after receiving the item back safely. 

If you want to return an item, please let me know by sending an email to lotta@studiokaura.com and I will give you instructions for how to do it.

You can reach me anytime via my contact page or email. I aim to respond quickly—usually within one business day.

Send me an email to lotta@studiokaura.com if you have any questions.

Yes. Send me an email to lotta@studiokaura.com and we’ll take it from there.

Custom orders are always subject to my schedule and other work, so the delivery of the item can vary.

Yes. I love creating bespoke collections for restaurants, cafés or even private homes! Just get in touch with me at lotta@studiokaura.com and we’ll talk more!